Case Study
Overview
BESS Activity involves processing incoming and outgoing SWIFT messages. Incoming messages are printed, segregated by inquiry type, and allocated to TCS trade teams. Transaction issues are checked and resolved in the system.
BUSINESS CHALLENGES
- Verification and segregation of incoming/outgoing SWIFT messages is a time-consuming and repetitive manual task.
- Providing quick responses to corresponding banks is challenging at high volumes for human operators.
- Risk of setting incorrect refund amounts without proper validation of bank amounts per scenario rules.
SOLUTION IMPLEMENTED
- Deployed an RPA solution to handle incoming SWIFT messages — printing, segregating, and allocating to trade teams automatically.
- Automated resolution of transaction issues directly in the system, reducing manual intervention.
- RPA solution ensures efficient and accurate handling of all incoming SWIFT messages with full compliance logging.
Impact Delivered
100%
Accuracy
7X
Productivity
1 min
Avg. TAT
1 day
SLA
40,000/month
Volume