Case Study
Overview
This process releases a type of guarantee for the deal given and collects the fee for issuing a Letter of Guarantee (LG), including validation of all deal parameters and currency types.
BUSINESS CHALLENGES
- Risk of processing amounts in incorrect currency types, impacting both bank and customer financials.
- Chance of processing a deal under an incorrect reference tag, leading to reputational and financial loss.
- Manually verifying all business rules for each deal is time-consuming with no assurance of accuracy.
SOLUTION IMPLEMENTED
- Automation provides reliable and consistent data flow for every stage of the deal, validating all business rules before processing.
- BOT processes only deals referred to the specified tag, eliminating cross-deal processing errors entirely.
- Digital worker updates logs continuously in detailed steps for each deal, ensuring full auditability.
Impact Delivered
100%
Accuracy
8X
Productivity
5 min
Avg. TAT
2 days
SLA
280/day
Volume