Case Study
Overview
This process involves receiving and coordinating import/export collection settlements with the relevant teams. It includes linking and registering transactions, performing maker/verification/release tasks, managing Musharaka & Bai Al Ajel deals, fund transfers, and import/export LC settlements.
BUSINESS CHALLENGES
- Rules-based verification is highly time-consuming for Musharaka and Bai Al Ajel loan deals, creating critical processing bottlenecks.
- Over-reliance on manual processes leads to exponential lag across settlement cycles, impacting downstream operations.
- Filtering eligible discount customers — excluding citizen accounts without salary transfers and specific branch codes — is complex and error-prone.
SOLUTION IMPLEMENTED
- Implemented a rules-based verification system to handle Musharaka and Bai Al Ajel loan deals, automating end-to-end settlement verification.
- Eliminated the need for manual re-verification before settlement, saving significant human hours and reducing cycle time.
- Implemented an intelligent filtering system to identify eligible discount customers and exclude non-qualifying accounts automatically.
Impact Delivered
96%
Accuracy
10X
Productivity
100%
SLA Delivery
15,000/month
Volume