Case Study
Overview
This process blocks or cancels POS machines that are unused and unmanaged, freeing up infrastructure and preventing potential misuse.
BUSINESS CHALLENGES
- Repetitively filling customer data across multiple fields wastes significant human time at high volumes.
- Chance of processing cases with incorrect customer information due to manual data entry errors.
- Lack of automation means cancellations are delayed and handled inconsistently across the team.
SOLUTION IMPLEMENTED
- Automated process fills large volumes of customer data across all fields in a fraction of manual time.
- Bot accurately processes customer information, eliminating input errors and misidentified accounts.
- BOT processes cancellation cases immediately and irrespective of time constraints.
Impact Delivered
100%
Accuracy
9X
Productivity
2 min
Avg. TAT
1 day
SLA
300/day
Volume