Case Study
Overview
This process handles customer requests to obtain a NOC allowing another bank to pay their debts, following full verification that the client has no outstanding constraints.
BUSINESS CHALLENGES
- Repetitive data entry across multiple fields wastes significant human time for high-volume NOC requests.
- Chance of processing cases with incorrect customer information due to manual error.
SOLUTION IMPLEMENTED
- Automated process fills all required fields in a fraction of the manual time with high accuracy.
- BOT accurately processes customer information and closes cases immediately within SLA.
Impact Delivered
100%
Accuracy
9X
Productivity
2 min
Avg. TAT
1 day
SLA
720/day
Volume